Right of withdrawal

Your right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason. The period starts on the day you receive the goods, or on the day a third party other than the carrier and indicated by you receives them.

To exercise the right, inform us of your decision by an unequivocal statement sent by post or by email to the address given in the form below. You may use the model form provided, but it is not obligatory. Sending the statement before the period expires is enough to meet the deadline.

Effects of withdrawal

We reimburse all payments received from you, including the costs of delivery, except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery we offer. Reimbursement follows without undue delay and no later than 14 days from the day we are informed of your decision.

We reimburse using the same means of payment as the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earliest.

Send the goods back without undue delay and no later than 14 days from the day you inform us of the withdrawal. You bear the direct cost of returning the goods. You are liable for any diminished value resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: [seller name], [postal address], [email address]

I hereby give notice of my withdrawal from the contract of sale of the following goods:

• Order number:
• Date of order and date of receipt:
• Name:
• Address:
• Signature (only if this form is sent on paper):
• Date: